Stakeholders and interaction with our environment

In our day-to-day work, it is increasingly important to be ‘in touch with our environment’. At all levels. Listening and engaging in dialogue with our stakeholders is an indispensable step towards ‘doing the right things right’, having a shared understanding of the challenges we face in the energy transition and being and remaining in touch with what the environment asks and demands of us. Our mission is ‘Working together to create an environment filled with new energy’. We do this proactively on our three strategic spearheads and on the material topics.

The importance of these material topics is also reflected in the ancillary positions held by members of our Board of Management. See also ‘Biographical details of members of the Board of Management of Stedin Group’.

Our stakeholders

Our stakeholders are the people, groups or authorities that have an influence on Stedin and vice versa. Contacts with our stakeholders partly take place in a structured form, but they can also take place on an ad hoc basis, depending on the topic. The public and regulated nature of Stedin to a large extent determines the categorisation below into stakeholder groups.

  • Internal: employees

  • External: shareholders, industry associations, national government, NGOs, grid management sector, regulators, local and regional authorities, low-use customers, heavy-use customers, financial stakeholders, groundwork contractors, suppliers, sector market players, interest groups, knowledge partners, communication/media.

Policymakers and policy frameworks

Stedin aims to play a linking role in the transition to a new energy system to ensure that this remains safe, sustainable, reliable and affordable. Our core tasks as grid manager are impacted by the transition, and existing policy frameworks must be adapted to make the necessary changes possible. Owing to our public function, Stedin’s interests are social interests. We engage in constructive dialogue with the stakeholders in the societal arena, and we contribute our experience and expertise. We mostly do this in cooperation with Netbeheer Nederland. These talks are always conducted by employees of Stedin. We do not engage a Public Affairs consultancy firm on a permanent basis. Nor does Stedin donate funds to politicians, political parties or government institutions.

Environment management

The energy transition will require numerous and sometimes major adjustments that also necessitate spatial adjustments. Strategic environment management is necessary to ensure this is supported by society. In order to create a shared position and support, we involve other organisations and stakeholders as early as possible to ensure effective coordination of plans. We do so in several ways – for example, by making data on our grids publicly accessible and by concluding covenants as well as agreements for long-term cooperation with municipalities and other parties. In 2023, Stedin made further preparations for the entry into force of the Environmental and Planning Act (Omgevingswet) where participation is a requirement.

Corporate social responsibility

Given our societal role, we are reticent in engaging in sponsorship activities, also in 2023. Our choice for sponsoring or a financial contribution is determined by the initiatives concerned, in which we foreground our primary core tasks in the energy transition and get energy users on board in the changing energy world. In addition, in 2023 we also elected to sponsor initiatives that allow us to give greater visibility to our brand as an employer, especially within our service area. One key aim of this is to attract new colleagues. Our most important initiative in 2023 concerned supporting the ‘Energy Bank’ in Rotterdam and The Hague.

The Energy Bank

The purpose of the Energy Bank is to ensure energy remains available as a primary necessity of life for households that do not have enough money to pay their energy bill. Stedin’s assistance is provided through people as well as funds. In addition, we donate 8,000 annually. In 2023, the Energy Bank was again one of the two charities included in the annual end-of-year gift. Stedin employees were able to opt for a personal gift or a financial contribution to a charity. As a result, we were able to hand over an additional amount of 600 to the Energy Bank Rotterdam and The Hague. In 2023 we deployed 111 coaches and reached 1268 households. Energy Bank Rotterdam reaches households with six information points, the energy shack in conjunction with Opzoomer Mee, group coaching and individual coaching. The energy shack will be active until April 2024. The Energy Bank will continue to focus on group coaching, individual coaching and the information points in 2024. 

We also undertake active and broad-based efforts to promote an inclusive society.

In the table below, we provide insight into the numerous contacts we have with our principal stakeholders.

Stakeholder group

Examples of stakeholders

Examples of interaction

Material topic


AHC-A (municipality of Rotterdam)

42 Dutch municipalities and the State - General Meeting of Shareholders and Extraordinary General Meeting of Shareholders. Formal and informal consultation, meetings on specific topics, individual contact

All material topics


Shareholders’ Committee - 10 members who represent the 43 shareholders of Stedin Group

Municipality as customer representative

Municipality as shareholder

Industry associations

Energy Netherlands

Inform, dialogue, knowledge exchange and/or active role as a member

Access to energy and supply reliability;
Climate mitigation and adaptation;
Good employment practices

VEMW (Association for Energy, Environment and Water)

Bouwend Nederland (Dutch Construction and Infrastructure Federation)

National government

Ministries and Rijkswaterstaat (Directorate-General for Public Works and Water Management)

Influencing policy on relevant themes, frameworks for, for instance, Regional Energy Strategies, contributing expertise and experience.

Access to energy and supply reliability;
Good employment practices;
Climate mitigation and adaptation

IPO (Association of Provincial Authorities)

ILT (Human Environment and Transport Inspectorate) and Rli (Council for the Environment and Infrastructure)


Foundation (Energy Bank)

Knowledge exchange, dialogue, volunteering, cooperation

Good employment practices;
Climate mitigation and adaptation;
Circular use of materials and waste management;
Biodiversity in the chain

Associations (Jinc)

Climate organisations (Friends of the Earth Netherlands, Greenpeace)

Grid management sector

Associations (Netbeheer Nederland)

Lobbying, partnerships, knowledge exchange, cooperation

Access to energy and supply reliability;
Climate mitigation and adaptation;
Good employment practices

Regional Grid Managers

National Grid Managers


Netherlands Authority for Consumers and Markets (ACM)

Information (standard and ad hoc), knowledge exchange, agreements on the performance of our core tasks

Access to energy and supply reliability;
Climate mitigation and adaptation;
Good employment practices;
Business ethics, integrity and good governance

State Supervision of Mines (SodM)

Dutch Data Protection Authority

Radiocommunications Agency Netherlands

Local and regional authorities

Regional Implementing Agency (DCMR)

Provincial and municipal consultations on utilities, interprovincial consultation, consultation and coordination of work below ground and permit applications, regional and local energy policy, coordinate energy transition plans and realisation of (test) projects - Regional Energy Strategies, Regional Agenda for Charging Infrastructure Network, Transition Vision for Heat, Test Beds for Natural Gas-free Districts, coordinate realisation of investments in the grids, covenants for multidisciplinary operations, cooperation of security regions.

All material topics

Water boards and provinces

Regional directors

Low-use customers

Disputes Committee
Consumer organisations (Consumers’ Association, Association of [Prospective] Homeowners)

Customer panel - efforts to improve process, system, customer journey and/or communication
Customer survey - quantitative survey
Customer service - questions about connections, the smart meter and failures
Disputes Committee – independent body that considers complaints or damage claims that the customer and Stedin are unable to resolve.
Consumer organisations – dialogue with, for instance, the Association of (Prospective) Homeowners (VEH) and the Dutch Consumers' Association

Access to energy and supply reliability;
Customer and stakeholder perception
Climate mitigation and adaptation

Heavy-use customers

Small/Big Business (Shell)

Account support and customer service - products and services make the energy transition plans possible - efforts to improve processes, systems, the customer journey and/or communication.
Customer survey - quantitative survey
Collectives Desk - point of contact for questions on connections and arranging feed-in connections for returning energy to the grid for energy collectives
Representation of business customers within the Regional Energy Strategies
Industry / Port of Rotterdam - coordinate challenges of the energy transition for energy infrastructure

Access to energy and supply reliability;
Good employment practices
Climate mitigation and adaptation

Government (municipality of Rotterdam)

CPOs (Fastned)

Financial stakeholders


Periodic consultation and report on financial performance, accountability and disclosures

Access to energy and supply reliability;
Customer and stakeholder perception;
Good employment practices
Circular use of materials and waste management;
Climate mitigation and adaptation;

Loan providers

Auditor (Deloitte)

Rating agencies (S&P)

Groundwork contractors

Contractors (Van Vulpen)

Consultation and coordination of activities below ground, cooperation and standardisation

Access to energy and supply security;
Circular use of materials and waste management;
Good employment practices;
Customer and stakeholder perception;

Water companies (Evides)

Cable operators (KPN)


Consultants (McKinsey)

Collaboration, relationship management and dialogue

IT service providers (Capgemini)

Circular use of materials and waste management;
Good employment practices

Educators (de Baek)


All Stedin employees

Formal and informal contact, quantitative employee survey, periodical negotiations on terms and conditions of service

Good employment practices;
Business ethics, integrity and good governance

Jong Stedin

Works Council (OR)

trade unions

Makers of the Future

Sector market operators

Market operators EDSN

Knowledge exchange, partnerships, cooperation, dialogue

Access to energy and supply reliability; Customer and stakeholder perception;
Good employment practices;
Business ethics, integrity and good governance

Independent Service Providers

Collaborative umbrella organisations

Interest groups

Consumers’ Association

Information, dialogue, knowledge exchange

Access to energy and supply reliability; Customer and stakeholder perception;
Climate mitigation and adaptation;
Business ethics, integrity and good governance

Disputes Committee

Association of (Prospective) Homeowners

Knowledge partners

Universities (including TU Delft)

Knowledge exchange, research, cooperation

Customer and stakeholder perception;
Climate mitigation and adaptation
Good employment practices

Research organisations (Netherlands Organisation for Applied Scientific Research, TNO)


Impact Economy foundation


National media


Access to energy and supply reliability; Customer and stakeholder perception;
Climate mitigation and adaptation;
Business ethics, integrity and good governance

Online media

Regional media