Note
Unit
Results for 2021
Target for 2022
Results for 2022
Target for 2023
Supply security
SAIDI E
Average time in minutes during which the customer was not supplied with electricity.
minutes
19
< 17
22
< 25
Affordable and efficient services
Efficiency (on controllable opex and capex)
Efficiency achieved on directly controllable operational expenses and investments
x € 1 million
22
14
12
-*
Customer satisfaction
Customer convenience
The convenience experienced by customers in doing business with Stedin Group.
%
75
≥ 82
81
-**
Lead time for connections for low-use consumers
Completion of connections for low-use consumers within 18 weeks or on date preferred by customer.
%
90
≥ 95
95
≥ 91