Social, relational

Material topic

9 Stakeholder dialogue and environment

Strategic spearhead

Why is this topic relevant?

As an organisation with a public role, Stedin Group is firmly rooted in society. Dialogue with our stakeholders is essential to achieving sound coordination and enabling us to fulfil our core tasks in terms of grid management and facilitating the energy transition.

Connection to risks (R) and opportunities (O)

R: Uncertainties concerning changes in laws and regulations, Insufficient connection and transmission capacity
O: Strategic supplier relationships, Provide stakeholders and customers with more self-services

KPI

Target for 2020

Implementation in 2020

Target for 2021

Where can you read more about this topic?

Actively involved in 100% of the Regional Energy Strategies in our coverage area

*Actively involved in drawing up the Transition Vision for Heat

100%

100%


100%



100%

Results:

Strategy:

  1. * New KPI and target for 2021

Material topic

10 Stedin Group's reputation

Strategic spearhead

Why is this topic relevant?

Because we are an important link in the energy transition as a grid manager, an increasing number of organisations, administrators and citizens are forming an opinion about our role as well as our services. We play a crucial role in ensuring the functioning of the Netherlands's critical infrastructure. This means that Stedin Group's image and reputation are critically important.

Connection to risks (R) and opportunities (O)

R: Cyberattack, Agility of the organisation, Impact of incidents, Loss of communication network
O: Provide stakeholders and customers with more self-services

KPI

Target for 2020

Implementation in 2020

Target for 2021

Where can you read more about this topic?

Weighted average for Stedin's reputation:

  • consumers
  • business

Scale of 1 to 5

3.3
3.5

Scale of 1 to 5

3.3
3.6

Scale of 1 to 5

3.3**
3.5 *

Governance:

  1. * The reputation survey will be further developed in 2021. There is a possibility that the targets for reputation will be modified during 2021 and that the result for 2021 will not be directly comparable with the result for 2020.

Improved grid management Facilitating the energy transition Sustainable business operations