Key figures and ratios for 2020

Improved grid management

Investments

In millions of euros

€620

€646

Average downtime

Electricity (in minutes)

26

20

Gas (in seconds)

26

87

Customer satisfaction

Due to the introduction in 2020 of a new measure­ment method, the figures from 2019 and previous years are not comparable.

74%

Supply reliability

In %

99.9951

99.9962

Facilitating the energy transition

Electric driving

Growth in number of low-use connections

1,912

1,237

Smart meter

Number of offers

178,077

317,987

Smart meters installed in %

89.2

81.9

Number of newly built homes that are natural gas-free

92%

80%

Growth capacity of solar panels

Change from 2019 in the provinces of South Holland and Utrecht

48%

53%

Sustainable business operations

Safety LTIR

Number of lost-time injuries with absenteeism per million hours worked

0.40

2.19

Safety RIF

Number of recordable incidents per 200,000 hours worked

0.70

1.00

Employee satisfaction

Engagement

8.0

Commitment

7.5

8.1

7.8

One Planet CO2 emissions

Business operations in tonnes (2019 excl. network losses gas/2020 incl. network losses gas)

53,258

12,966

Financial results

Net revenue and other income

In millions of euros

€1,229

€1,234

Solvency

43.0%

44.9%

Balance sheet total

In millions of euros

€7,572

€7,289

FFO/Net debt ratio

12.0%

12.3%

Stedin Group's ratios

Unit

2020

2019

2018

2017

Financial figures (derived from our financial statements)

Net revenue and other income

million

1,229

1,234

1,286

1,194

Investments in property, plant and equipment

million

620

646

607

494

Balance sheet total

million

7,572

7,289

6,991

6,551

Result after income tax

million

42

325

118

423

Solvency

%

43.0*

44.9

43.3

43.3

Operational ratios

High-use electricity connections

number

19,379

18,912

22,692

21,786

Low-use electricity connections

number

2,303,313

2,283,563

2,263,009

2,256,608

Quantity of electricity transported

GWh

20,171

21,100**

21,330

21,893

Length of electricity cables

km

56,854

56,140

55,604

55,191

Length of electricity cables laid

km

852

1,034

806

611

High-use gas connections

number

9,556

9,633

10,761

10,852

Low-use gas connections

number

2,111,265

2,111,038

2,104,174

2,108,397

Quantity of gas distributed

million m3

4,365

4,651

4,852

4,865

Length of gas pipelines

km

28,206

28,216

28,190

28,137

Length of gas pipelines laid

km

197

221

250

210

Medium-voltage failures resulting in disruption

number

523

519

433

390

Personnel

Employees (internal) at year-end

number

4,276

4,346

4,470

4,488

Employees (external) at year-end

number

709

804

1,059

1,004

FTEs (internal) at year-end

number

4,127

4,213

4,339

4,365

FTEs (external) at year-end

number

607

700

791

750

Absence through sickness

%

4.2

4.8

5.0

5.2

Male employees

%

83

83

83

83

Female employees

%

17

17

17

17

Safety

Lost Time Injury Rate (LTIR)

ratio

0.40

2.19

3.00

4.88

Recordable Incident Frequency (RIF)

ratio

0.70

1.00

1.00

1.29

Outages and interruptions in electricity supply

Average duration of interruption MV/LV (CAIDI)

minutes

112

82

76

88

Interruption frequency MV/LV (SAIFI)

number

0.231

0.245

0.223

0.188

Annual average downtime MV/LV (SAIDI)

minutes

26

20

17

16

Annual average downtime HV/MV/LV (SAIDI)

minutes

26.7

21.0

18.3

16.6

Outages and interruptions in gas supply

Average duration of interruption (CAIDI)

minutes

75

270

122

78

Interruption frequency (SAIFI)

number

0.006

0.005

0.0094

0.0086

Annual average downtime (SAIDI)

seconds

26

87

69

40

  1. * Equity plus profit or loss for the period less expected dividend distributions for the current financial year divided by the balance sheet total, adjusted for the expected dividend distribution, connection contributions received and free cash and cash equivalents.
  2. * In 2019, 621 GWh was incorrectly included for Enduris. This should be 1.764 GWh

2020

2019

2018

2017

Information on total number of employees

Number of employees of Stedin Group

4,276

4,346

4,470

4,488

Number of employees at Stedin

3,652

3,672

3,665

3,185

Number of employees at NetVerder

5

5

-

-

Number of employees at Joulz Diensten

-

-

153

-

Number of employees at Joulz (incl. Joulz Diensten)

-

-

-

648

Number of employees at DNWG

619

669

652

655

Number of employees on a full-time contract

Male employees

3319

3,403

3,517

3,539

Female employees

363

357

385

396

Number of employees on a part-time contract

Male employees

217

200

184

173

Female employees

377

386

384

380

Number of employees on a permanent contract

Male employees

3,323

3,402

3,457

3,425

Female employees

667

679

701

669

Number of employees on a temporary contract

Male employees

213

201

244

287

Female employees

73

64

68

107

CLA/Non-CLA

CLA

4,092

4,158

4,282

4,268

Non-CLA

184

188

188

220

Diversity of boards and employees

Younger than 25

76 (2%)

66 (2%)

59 (1%)

59 (1%)

Between 25 and 34

908 (21%)

843 (19%)

872 (20%)

933 (21%)

Between 35 and 44

1.060 (25%)

1.056 (24%)

1.060 (24%)

1.000 (22%)

Between 45 and 54

908 (21%)

923 (21%)

1.005 (22%)

1.058 (24%)

55 and older

1.324 (31%)

1.458 (34%)

1.474 (33%)

1.438 (32%)

Number of women in management positions

64

60

64

58

Number of men in management positions

224

224

231

235

Crucial craftsmanship: Collin Goedegebure

Collin Goedegebure is a technician/supervisor at DNWG. What does 'crucial craftsmanship' mean for him? 'We also keep an eye on each other; it is not nice to see a colleague who is overworked.'

>What makes your work of vital importance? In other words, why is your work important for the organisation and society?

'As a technician/supervisor, I carry out maintenance and inspections on high-voltage installations together with my team. We remedy failures, draw up work plans and exercise safety oversight. Most of the time, we do this in Zeeland, but we have also started doing so closer to Rotterdam recently. It is a very wide and varied job. If we don't do our job, the likelihood of failures increases significantly. And that's when the lights go out.'

>How do you recognise a professional in your field?

'We are immediately recognisable by the company vehicles and our work clothing, of course. That way, you can easily recognise a skilled professional. The real stars for me are my colleagues who have been in the job for years and who, 9 times out of 10, have the answer to your question. We also refer to them here as "our walking encyclopaedias".'

>What has working been like for you during the lockdown? What was different from normal and how did that affect you?

'I have been busy every single day. We now work in smaller groups, and I do all the administration and paperwork from home. Other than that, I haven't really noticed any difference, although it's been quite a different story in my personal life. Football was suspended, the gym was closed and I couldn't go out for a meal with my girlfriend – I could do none of these things. My holiday in the sun in Tenerife was also cancelled. The Veluwe national park was also nice, don't get me wrong, but it was still a shame.'

>How do you ensure that you remain fit and healthy yourself?

'I make sure I get enough exercise and eat a varied diet. A healthy work-life balance is important to me. You should leave your work at work and take regular leave. We also keep an eye on each other; it is not nice to see a colleague who is overworked.'

>What gives you the most satisfaction in your work? In other words, how does your work help you maintain vitality?

'I enjoy my work very much, as it is extremely varied and there is a good atmosphere. I travel around a lot, I have good tools to work with, the supervision is excellent and there are plenty of opportunities for advancement. One day, I do the administration and paperwork; the next day, I am rectifying a fault and spending time outside. It's an ideal combination.'