Financial, economic

KPI	Target for 2020	Implementation in 2020	Target for 2021	Where can you read more about this topic?
Material topic 1 Economic, financial performance Strategic spearhead		Why is this topic relevant? Stedin Group has a public task. We treat our social capital prudently and intelligently. A financially healthy Stedin Group has the necessary strength to facilitate the energy transition. Connection to risks (R) and opportunities (O) R: Uncertainties concerning long-term financing, Increased likelihood of surge to replace obsolete assets
FFO/Net debt ratio	≥ 12%	12%	≥ 12%	Results: Financial results; Improved grid management. Governance: Risk management.
Solvency	40%	43%	40%
Efficiency/controllable saving (Capex and Opex)^*	€26 million	€26 million	€25 million

* 'Capex' refers to the Capital Expenditures, the costs related to developing and supplying our products and services. 'Opex' refers to the Operating Expenditures, the operational costs to enable our business operations.

KPI	Target for 2020	Implementation in 2020	Target for 2021	Where can you read more about this topic?
Material topic 2 Investing in infrastructure Strategic spearhead		Why is this topic relevant? In our view, it is important that the energy transition is achieved at the lowest societal costs. We measure the investments against the objective of ensuring that the Netherlands is climate-neutral by 2050. Connection to risks (R) and opportunities (O) R: Uncertainties concerning long-term financing, Insufficient connection and transmission capacity, Increased likelihood of surge to replace obsolete assets
Investments in future-proof energy infrastructure	€669 million	€620 million	€687 million	Stedin Group's Strategy Results: Improved grid management; Facilitating the energy transition;
completion rate of smart meter installations.	≥ 80% of offers	89.2% of offers	≥ 80% of offers	Governance: Risk management.
Number of smart meter offers	Smart meter offered among 100% of population	Offered among 95.6% of the population	Smart meter offered among 100% of population	Governance: Risk management.

Material topic 3 Organisation's capacity for change Strategic spearhead	Why is this topic relevant? The environment in which we operate calls for flexibility, an agile organisation, and continual development of our talent and professional expertise, which calls for leadership. Connection to risks (R) and opportunities (O) R: Agility of the organisation
KPI	Target for 2020	Implementation in 2020	Target for 2021	Where can you read more about this topic?
Leadership programme: Competences in leadership profile elaborated in a four-point scale for desirable behaviour The programme's reach in this regard Managers reached with two kick-forward sessions Employee motivation^*: Employees' confidence in chosen strategy and policy Extent to which the purpose of my work is clear Commitment	100% 50% 75%	100% 0% ^** 74%	n/a n/a n/a 7.5 8.0 7.7	Results: Professionally competent employees

KPI

Target for 2020

Implementation in 2020

Target for 2021

Where can you read more about this topic?

Leadership programme:

Competences in leadership profile elaborated in a four-point scale for desirable behaviour
The programme's reach in this regard
Managers reached with two kick-forward sessions

Employee motivation^*:

100%

50%

75%

100%

0% ^**

74%

n/a

n/a

n/a

7.5

8.0

7.7

Results:

* As of 2021, we report on a new set of KPIs regarding capacity for change. These KPIs concern questions, related to capacity for change, in the employee satisfaction survey that is carried out each year.
* In connection with COVID-19 and the launch of a renewed leadership profile in 2021, the leadership programme has been moved to 2021.

Improved grid management Facilitating the energy transition Sustainable business operations

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