Key figures and ratios for 2019

Improved grid management

Investments

In millions of euros

€ 646

€ 607

Average downtime

Electricity (in minutes)

20

17

Gas (in seconds)

87

69

Customer satisfaction

Customers who give an 8 or higher

71%

69%

Supply reliability

(in %)

99.9962

99.9968

Facilitating the energy transition

Connections for
charging stations

Electric driving (growth)

4,961

1,238

Fast chargers (growth)

91

82

Smart meter

Number of offers

317,987

377,906

Smart meters installed (%)

81.9

80.6

Number of new-build homes natural gas-free

80%

56%

Growth capacity of solar panels

Change from 2018 in provinces of Utrecht and Zuid-Holland

53%

49%

Sustainable business operations

Safety LTIR

Number of lost-time injuries with absenteeism per million hours worked.

2.19

3.00

Safety RIF

Number of recordable incidents per 200,000 hours worked

1.00

1.00

Employee satisfaction

On a scale from 1 to 10 Engagement

7.5

7.5

Commitment

7.8

7.8

CO2-emmissions

Generated by internal business operations in tonnes

13,344

15,352

Financial results

Total net revenue and
other income

In millions of euros

€ 1,234

€1,286

Balance sheet total

In millions of euros

€ 7,289

€ 6,991

Solvency­

44.9%

43.3%

Stedin Group's ratios

Unit

2019

2018

2017

Financial figures

Net revenue and other income

€ million

1,234

1,286

1,194

Investments in property, plant and equipment

€ million

646

607

494

Balance sheet total

€ million

7,289

6,991

6,551

Result after income tax

€ million

325

118

423

Solvency

%

44.9

43.3

43.3

Operational ratio's

High-use electricity connections

number

18,912*

22,692

21,786

Low-use electricity connections

number

2,283,563

2,263,009

2,256,608

Quantity of electricity transported

GWh

19,957

21,330

21,893

Length of electricity cables

km

56,140

55,604

55,191

Length of electricity cables laid

km

1,034

806

611

High-use gas connections

number

9,633*

10,761

10,852

Low-use gas connections

number

2,111,038

2,104,174

2,108,397

Quantity of gas distributed

million m3

4,651

4,852

4,865

Length of gas pipelines

km

28,216

28,190

28,137

Length of gas pipelines laid

km

221

250

210

Medium-voltage failures resulting in disruption

number

519

433

390

Personnel

Employees (internal) at year-end

number

4,346

4,470

4,488

Employees (external) at year-end

number

804

1,059

1,004

FTEs (internal) at year-end

number

4,213

4,339

4,365

FTEs (external) at year-end

number

700

791

750

Absence through sickness

%

4.8**

5.0

5.2

Male employees

%

83

83

83

Female employees

%

17

17

17

Safety

Lost Time Injury Rate (LTIR)

ratio

2.19

3.00

4.88

Recordable Incident Frequency (RIF)

ratio

1.00

1.00

1.29

Outages and interruptions in electricity supply

Average duration of interruption MV/LV (CAIDI)

minutes

82

76

88

Interruption frequency MV/LV (SAIFI)

number

0.245

0.223

0.188

Annual average downtime MV/LV (SAIDI)

minutes

20

17

16

Annual average downtime HV/MV/LV (SAIDI)

minutes

21.0

18.3

16.6

Outages and interruptions in gas supply

Average duration of interruption (CAIDI)

minutes

270

122

78

Interruption frequency (SAIFI)

number

0.005

0.0094

0.0086

Annual average downtime (SAIDI)

seconds

87

69

40

  1. * Decrease due to sales Joulz Diensten
  2. * % absence 12 months

2019

2018

2017

Information on total number of employees

Number of employees of Stedin Group

4,346

4,470

4,488

Number of employees at Stedin

3,672

3,665

3,185

Number of employees at NetVerder

5

-

-

Number of employees at Joulz Diensten

-

153

-

Number of employees at Joulz (incl. Joulz Diensten)

-

-

648

Number of employees at DNWG

669

652

655

Number of employees on a full-time contract

Male employees

3,403

3,517

3,539

Female employees

357

385

396

Number of employees on a part-time contract

Male employees

200

184

173

Female employees

386

384

380

Number of employees on a permanent contract

Male employees

3,402

3,457

3,425

Female employees

679

701

669

Number of employees on a temporary contract

Male employees

201

244

287

Female employees

64

68

107

CLA/Non-CLA

CLA

4,158

4,282

4,268

Non-CLA

188

188

220

Diversity of boards and employees

Younger than 25

66 (2%)

59 (1%)

59 (1%)

Between 25 and 34

843 (19%)

872 (20%)

933 (21%)

Between 35 and 44

1.056 (24%)

1.060 (24%)

1.000 (22%)

Between 45 and 54

923 (21%)

1.005 (22%)

1.058 (24%)

55 and older

1.458 (34%)

1.474 (33%)

1.438 (32%)

Number of women in management positions

60

64

58

Number of men in management positions

224

231

235