Value creation

We have developed a value creation model based on six categories to ensure that the social value that Stedin Group creates is visible for us and for our stakeholders. This model presents our initial exploration of measuring impact. We worked on this over the last year within a coalition of Dutch grid operators and infrastructure companies. The methodology is still under development, which means the methods, coefficients and indicators applied may change again in the future.


1. Financial,

2. Infrastructure

3. Customers and service provision

4. Social, relational

5. Employees and intellectual capital

6. Climate, nature and environment

  • Net book value of grids 6,655 million
  • Group equity 2,949 million
  • Interest-bearing debt 3,004 million
  • Regulated tasks
  • Financial policy
  • 56,118 km of electricity cables
  • 28,216 km of gas mains
  • 4,423,146 connections
  • 38,294 stations
  • Investments in the grids 646 million
  • Shareholders (44 municipalities)
  • Customers (2.2 million)
  • Contractors and suppliers
  • Partners
  • Local authorities
  • Talks with stakeholders about materiality
  • 7 environmental managers and 25 area directors
  • 4,346 employees
  • Specific knowledge and expertise
  • Training and education
  • Paris Climate Agreement
  • Purchasing of materials
  • 3,533,716 litres of fuel consumption by vehicle fleet
  • Energy consumption of buildings: 569,750 m3 of gas; 7,295,176 kWh of electricity;
  • 7.75 TJ of heat


  • Net profit 325 million
  • Operating profit 172 million
  • Solvency 44.9%
  • Smart meters offered 317,987
  • Quantity of electricity transmitted 19,957 GWh and gas 4,651 million m3
  • Average downtime 20 minutes for electricity and 92 seconds for gas
  • Supply reliability of 99.9962%
  • Customer satisfaction
  • Payments to suppliers
  • Data available
  • Collaborative ventures with partners
  • Memberships
  • Green Deals
  • Externally reviewed materiality assessment
  • 23 Green Deals
  • Involved in 9 Regional Energy Strategies
  • Implementation of stakeholder value
  • Good and attractive employer and crucial partner in discussion on energy transition
  • Salary payment
  • 4.8% absence through sickness
  • Gender ratio male 83%/female 17%
  • 17 FTE employees under the Participation Act
  • Employment
  • Income tax deducted at source
  • Employment practices
  • Our contribution towards an inclusive society
  • 304 Ktonnes of CO2 emissions 2 (scope 1, 2 and 3)
  • Recycling of materials
  • Making the built environment more sustainable
  • Making industry more sustainable
  • 100% compensation of CO2 footprint electricity network losses by GoOs results in approximately 500 Ktonnes of CO2 compensation

We have offered qualitative as well quantitative insight into the added value of our social impact on stakeholders. The six categories in the centre of the table represent the baseline. We present the benefits of what we do for society above the baseline and the costs as well as any inconvenience associated with what we do below the baseline. The information under the category 'Financial, economic' is in line with the IFRS figures from the 2019 financial statements and is quantitative. Our qualitative indication of all unquantified impact offers insight into the relative scope of our social impact on society. Finally, we explain the terms that cause capital value to increase or decrease in an overview on the next page. Through our impact, we contribute to the UN Sustainable Development Goals.

1.Financial, economic

2. Infrastructure

3. Customers and service provision

4. Social, relational

5. Employees and intellectual capital

6. Climate, nature and environment

Result of impact measurement


Increase of capital value

Decrease of capital value

Financial, economic

Incoming and outgoing cash flows have a positive as well as a negative impact on society (SDG 7, 8, 11).

Payments to suppliers and employees, tax paid, negative cash flows, dividends, interest and repayments are considered to be capital that is invested in society, for a total of 2,960 million.

Capital raised for the financing of activities, third-party payments, other revenue as well as financial expenses for both business and private customers are considered to be capital that is withdrawn from society.


This category involves our regulated assets and is quantified in the IFRS financial statements (SDG 9).

By investing in digital security, Stedin minimises undesirable data exchanges. As a result, the online security of society improves.

If raised capital is invested in our material assets, the value of these assets increases. This value increase represents capital withdrawn from society.

The value of our assets changes – for example, due to the expected positive impact of smart meters. This value change also applies to society.

The products and services intended for our infrastructure, which Stedin receives from suppliers, increase in value as a result. These products and services cannot be invested in society.

Customer and service provision

Our standard business operations and their design affect the daily lives of our customers (SDG 7, 9, 11, 12).

The availability of energy contributes to the welfare and well-being of private as well as business customers. In this respect, Stedin creates value for society.

The products and services intended for the facilitation of gas distribution as well as electricity transmission, which Stedin receives from suppliers, increase in value as a result. These products and services cannot be invested in society.

Social, relational

Our social capital is defined by how the public values Stedin and our activities.

Improving the reputation of Stedin Group increases customer satisfaction, reduces recruitment costs and creates new opportunities for cooperation. This increases our potential to create long-term value for society.

Leaking privacy-sensitive data has a negative social impact and results in loss of value.

Employees and intellectual capital

Stedin affects the well-being of its employees both positively and negatively. We also create capital by investing in knowledge development (SDG 8, 11).

Having a job positively affects the well-being of the relevant employee. As an employer, we contribute between €0 and €50 million to the well-being of our employees, and hence to society.

Work-related absenteeism and accidents reduce the well-being of the people involved, as do safety incidents. We cause these situations as an employer and consequently decrease well-being in society. The resulting value is between €0 and €1 million.

Stedin actively invests in knowledge development for future grid management. This approach raises the value of our immaterial assets, creates new market models/platforms and improves/increases data processing. Its application creates value for us and for society.

All employees devote time to their job. The total value of this time is between €0 and €50 million. Since this time cannot be spent elsewhere, we withdraw its value from society as an employer.

Climate, nature and environment

Our normal business operations affect the climate, nature and the environment (SDG 12, 13).

In 2019, our normal business operations emitted 304 Ktonnes of CO2, which has a negative impact on the climate, nature, the environment and hence society.

As we are unable to recycle 100% of the materials used, the resulting waste causes ecological damage.